Refund and Returns Policy

Effective Date: January 2, 2025

At PinkTopix, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to assist you with our simple and transparent refund and returns process. Please review the details below to understand our policy and how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

  • Return Window: You may return most items within 30 days from the date of receipt for a full refund or exchange.
  • Condition of Items: To be eligible for a return, items must be in new, unused condition with all original packaging, tags, and accessories. Products that have been opened, used, or damaged will not be eligible for return unless they are defective.
  • Non-Returnable Items: The following items are non-returnable:
    • Gift cards
    • Final sale or clearance items
    • Downloadable digital content

2. Return Process

  • Step 1: Contact our customer support team at info@pinktopix.com or by phone at 864-524-2652 to initiate the return. Please provide your order number and the reason for the return.
  • Step 2: Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  • Step 3: Pack the item securely in the original packaging and include the RMA number inside the box. Please ensure the item is safely wrapped to avoid damage during transit.
  • Step 4: Ship the item to the address provided by our customer support team. The cost of return shipping is the responsibility of the customer unless the return is due to a defective item or an error on our part.

3. Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method.
  • Timeframe: Refunds may take up to 10 business days to appear in your account, depending on your payment provider.
  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our part or a defective item.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are returned in a damaged or used condition).

4. Exchanges

  • Exchanging Items: If you would like to exchange a product, please contact our customer service team. We will guide you through the exchange process and ensure that the desired product is sent to you. The item being exchanged must meet the return conditions outlined above.
  • Exchange Eligibility: Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will issue a refund instead.

5. Defective or Damaged Items

  • Defective Items: If you receive a defective or damaged item, please notify us immediately within 7 days of receipt. We will arrange for a return or exchange at no cost to you.
  • Damaged During Shipping: If your order was damaged during shipping, please retain all packaging and contact us right away to initiate a claim. We will assist in resolving the issue as quickly as possible.

6. Refund and Return Exceptions

  • Late Returns: Returns made outside the 30-day return window may not be accepted or may be subject to a restocking fee.
  • Restocking Fees: In rare cases, we may charge a restocking fee for returned items. This will be communicated prior to initiating the return.

7. Customer Support

If you have any questions or need assistance with a return, exchange, or refund, please reach out to our customer support team: